"Near Toronto" is not one service model. A mobile technician, a multi-brand marina, and an authorized Mercury dealer can all be useful, but they solve different problems. Start by identifying the work the motor actually needs. Then choose the shop whose tools, authorization,...
Quick answer: HBW is a Mercury-only, customer drop-off and pickup shop in Gores Landing. The trip can make sense for Mercury diagnostics, warranty assessment, rigging, and repower work that benefits from dealer tooling and an on-water test. It may not make sense for a simple local job or a boat you cannot bring to us. HBW does not pick up, deliver, haul, provide mobile service, arrange transport, or recommend transport providers.
"Near Toronto" is not one service model. A mobile technician, a multi-brand marina, and an authorized Mercury dealer can all be useful, but they solve different problems.
Start by identifying the work the motor actually needs. Then choose the shop whose tools, authorization, location, and process match that work.
When Mercury-Specific Service Matters
Routine maintenance must follow the exact engine manual and serial-number scope. More involved work can require:
- Mercury diagnostic software and service information
- Active and stored fault review
- Warranty authorization
- Model-specific tools and procedures
- SmartCraft, controls, and gauge knowledge
- Correct parts identification
- Water testing under load
HBW has sold Mercury since 1965 and operates as a Mercury Marine Premier dealer. We service Mercury outboards and MerCruiser products that fit the shop's current capabilities. We do not service other outboard brands.
For another brand, use an appropriately authorized dealer for that brand. HBW does not promise a specific referral.
What HBW Can Assess
Scheduled maintenance
The exact maintenance plan depends on engine family, serial number, hours, calendar time, and use. There is no single checklist that applies to every Mercury.
Submit the serial number and current hours. HBW will identify the applicable scope and quote it in writing.
Faults, alarms, and running problems
An alarm description alone is not a diagnosis. HBW can review the engine history, reproduce the complaint when safe, follow the service procedure, and document findings.
Do not clear codes, disconnect components, or keep operating through a serious alarm just to avoid a shop visit.
Warranty assessment
HBW can assess Mercury warranty concerns even when the motor was sold by another authorized dealer. Coverage is not automatic. The exact failure, maintenance history, warranty status, authorization, and Mercury's terms all matter.
Repower and rigging
Repowers require the boat's capacity label or manufacturer's rating, a hull and transom assessment, the exact Mercury configuration, controls, steering, instruments, propeller selection, installation, and an on-water test.
Use the quote builder for a starting number and hbw.wiki/service for the boat-specific work order.
Winter storage and spring commissioning
HBW offers outdoor shrinkwrap storage only. We do not offer indoor, heated, climate-controlled, or year-round storage.
Spring commissioning is included for HBW winter-storage customers. As of July 2026, it is $99 for non-storage customers. Confirm the current scope when booking.
Pricing: Use the Written Scope
Old fixed price ranges are unreliable because service needs vary by engine and work order.
A useful quote should state:
- Engine model and serial-number scope
- Labour operation
- Parts and fluids
- Diagnostic work
- Authorized repairs
- Testing
- HST
- Exclusions and approval threshold
HBW confirms the current price for the actual job. For motor pricing, the canonical source is the Mercury pricing reference.
From the Shop: The Drive-In Service Model
HBW is drop-off and pickup only.
You bring the boat, motor, or approved service item to Gores Landing at the scheduled time. HBW documents the complaint and approved work. You return after the job is complete and the pickup window is confirmed.
HBW does not provide:
- Pickup or delivery
- Boat hauling
- Mobile or dockside service
- Transport coordination
- Transport referrals
- Transport-price estimates
Do not book on the assumption that HBW will move the boat from a GTA home, marina, or cottage.
Turnaround depends on diagnosis, authorization, parts, current workload, and whether an on-water test is required. HBW will give the applicable update for the specific work order. A generic one-day or one-week promise is not reliable.
The Winter Closure
The marina is closed December 1 through April 1.
During the closure:
- No service, repower, installation, or inspection work happens on site
- Customers cannot access stored boats
- Physical spring commissioning has not started
- Planning, quoting, and approvals can continue remotely
If the boat is stored with HBW, remove anything you will need before December 1. Spring work begins after reopening and according to the approved schedule.
When a Closer Shop Is the Better Answer
Use a closer provider when:
- The boat cannot be safely brought to Gores Landing
- You need emergency help at the boat's current location
- The motor is not a Mercury
- The job is simple and travel is the deciding factor
- You need indoor or heated winter storage
The right shop is the one that can perform the required work safely and accurately. Distance is part of that decision.
Send the Motor Details Before Driving
Include the serial number, current hours, alarm or symptom, prior work, boat location, and whether you can bring it to Gores Landing.
Service request: hbw.wiki/service
Phone: 905-342-2153
Drop-off and pickup: 5369 Harris Boat Works Rd, Gores Landing, ON K0K 2E0
