HBW's shop is at 5369 Harris Boat Works Rd in Gores Landing, on the south shore of Rice Lake. We are not a Toronto mobile-service operation. The drive-in model works when the boat owner can safely tow the boat to HBW, leave it for the scheduled work, and return after...
Quick answer: Book first, confirm that the job fits HBW, then bring the boat and trailer to Gores Landing at the approved drop-off time. Leave the keys and required records, return home, and come back after HBW confirms the pickup window. Drop-off and pickup are two separate trips. HBW does not pick up, deliver, haul, provide mobile service, arrange transport, or recommend transport providers.
HBW's shop is at 5369 Harris Boat Works Rd in Gores Landing, on the south shore of Rice Lake. We are not a Toronto mobile-service operation.
The drive-in model works when the boat owner can safely tow the boat to HBW, leave it for the scheduled work, and return after completion. If you cannot do that, do not assume HBW will solve the transport.
Step 1: Book Before You Leave
Submit a request at hbw.wiki/service with:
- Boat make, model, year, and length
- Motor model and serial number
- Current engine hours
- A clear symptom or requested service
- Photos of the motor, transom, controls, and visible damage
- A capacity-label photo for repower discussions
- Prior diagnostic or service records
- Your preferred timing
HBW will confirm whether the job fits, what information is missing, and when to bring the boat.
Do not tow to Gores Landing without a confirmed work order or drop-off arrangement.
Step 2: Plan the Route for the Actual Day
Use a current map and traffic service. Travel time from the GTA changes with the starting point, Highway 401 traffic, construction, weather, and towing speed.
The final approach to Gores Landing uses rural roads. Slow down, leave extra braking distance, and choose a route that suits the trailer. Do not rely on an old blog estimate as a guaranteed arrival time.
The destination is:
Harris Boat Works
5369 Harris Boat Works Rd
Gores Landing, ON K0K 2E0
Step 3: Check the Trailer and Boat
Before leaving:
- Confirm tires, pressure, bearings, lights, brakes, coupler, and safety chains
- Secure the bow eye and transom straps
- Lower or remove loose canvas and accessories
- Secure electronics, batteries, and portable fuel tanks
- Bring the boat and motor keys
- Bring relevant service records
- Remove valuables and personal items
- Confirm the trailer plate and vehicle insurance documents
If the trailer is unsafe, repair it before the trip. HBW does not provide roadside towing or trailer transport.
From the Shop: Step 4, Drop Off the Boat
At the confirmed time, HBW will:
- Identify the boat, motor, and keys
- Review the complaint or approved work
- Note visible condition
- Confirm contact and approval instructions
- Confirm whether the trailer remains with the boat
The final scope comes from the work order. Do not leave expecting unapproved repairs, transport, launch work, or storage to be added automatically.
After sign-in, you leave the boat and return home. HBW contacts you if the diagnosis changes the scope or approval is required.
Step 5: HBW Performs the Approved Work
The schedule depends on the job:
- Maintenance follows the exact engine and serial-number scope
- Diagnostics depend on reproducing the complaint and following the service procedure
- Repairs depend on findings, approval, and parts
- Repowers depend on the complete motor and rigging package being available
- Water testing depends on the work and safe operating conditions
Repower timing depends on the approved scope, complete parts package, findings, current shop capacity, and safe test conditions. Service and diagnostic jobs do not have one universal turnaround.
HBW will provide the update for the specific work order.
Step 6: Return for Pickup
Pickup is a separate trip from drop-off.
Wait until HBW confirms:
- The approved work is complete
- Required testing is complete
- The final invoice or remaining authorization is ready
- The pickup date and time
- The trailer arrangement
At handoff, review the work performed, parts or findings, operating instructions, maintenance notes, and any follow-up.
For a repower, HBW's standard handoff includes an on-water test on Rice Lake before pickup when safe seasonal conditions allow. Any alternate acceptance plan is documented with the customer.
Transport Rules
HBW does not provide:
- Pickup from a home, cottage, or marina
- Delivery after service
- Boat hauling
- Mobile or dockside service
- Transport coordination
- Towing-company or carrier referrals
- Transport-price estimates
Customers are responsible for both drop-off and pickup. HBW will not promise a third-party solution.
Winter Storage Does Not Create Winter Access
HBW offers outdoor shrinkwrap storage only.
The marina is closed December 1 through April 1. During that period there is no service, repower, installation, inspection, or customer access on site. Planning and approvals may continue remotely.
Do not plan on HBW performing maintenance while the shop is closed. Physical work and spring commissioning begin after reopening.
Spring commissioning is included for HBW winter-storage customers. As of July 2026, it is $99 for non-storage customers.
If the Boat Breaks Down Away From HBW
Put safety first. Stop operating if the alarm, overheating, steering, fuel, electrical, or mechanical condition makes continued use unsafe.
HBW can discuss whether a future shop booking is appropriate, but we do not provide house calls, on-water rescue, roadside towing, or transport arrangements. Use the appropriate local emergency or on-water assistance available where the boat is located.
Do not attempt a "limp home" procedure based on generic advice when the cause is unknown.
Confirm the Job Before Making the Drive
Send the boat, motor, serial number, photos, and requested work. HBW will confirm whether the job fits and when to arrive.
Service request: hbw.wiki/service
Phone: 905-342-2153
Drop-off and pickup: 5369 Harris Boat Works Rd, Gores Landing, ON K0K 2E0
