HBW's shop is at 5369 Harris Boat Works Rd in Gores Landing, on the south shore of Rice Lake. We are not a Toronto mobile-service operation. The drive-in model works when the boat owner can safely tow the boat to HBW, leave it for the scheduled work, and return after...
Quick answer: Complete hbwservice.ca, then drop off anytime, including after hours. We can generally arrange boat pickup; ask about availability. Leave the keys and required records, return home, and come back after HBW confirms the pickup window. HBW does not deliver boats. The full transport limits are in Boat Pickup and Transport Rules.
HBW's shop is at 5369 Harris Boat Works Rd in Gores Landing, on the south shore of Rice Lake. We are not a Toronto mobile-service operation.
The drive-in model works when the boat owner can safely tow the boat to HBW, leave it for the scheduled work, and return after completion. If you cannot bring the boat, ask whether pickup is available for your boat and location before scheduling; do not assume an arrangement is confirmed until HBW says so.
Step 1: Complete the Service Request
Submit a request at hbwservice.ca with:
- Boat make, model, year, and length
- Motor model and serial number
- Current engine hours
- A clear symptom or requested service
- Photos of the motor, transom, controls, and visible damage
- A capacity-label photo for repower discussions
- Prior diagnostic or service records
- Your preferred timing
Once the service request is completed, you can drop off your boat anytime, including after hours. You do not need to wait for a confirmed drop-off window. HBW reviews the requested work and contacts you about any missing information, approvals, or scheduling.
Illustration of the drop-off process. Use the directions below for the actual HBW location.
Step 2: Plan the Route for the Actual Day
Use a current map and traffic service. Travel time from the GTA changes with the starting point, Highway 401 traffic, construction, weather, and towing speed.
The final approach to Gores Landing uses rural roads. Slow down, leave extra braking distance, and choose a route that suits the trailer. Do not rely on an old blog estimate as a guaranteed arrival time.
The destination is:
Harris Boat Works
5369 Harris Boat Works Rd
Gores Landing, ON K0K 2E0
Step 3: Check the Trailer and Boat
Before leaving:
- Confirm tires, pressure, bearings, lights, brakes, coupler, and safety chains
- Secure the bow eye and transom straps
- Lower or remove loose canvas and accessories
- Secure electronics, batteries, and portable fuel tanks
- Bring the boat and motor keys
- Bring relevant service records
- Remove valuables and personal items
- Confirm the trailer plate and vehicle insurance documents
If the trailer is unsafe, do not tow it to HBW. HBW does not provide roadside towing. For a planned inbound boat pickup, ask whether HBW can arrange pickup for your boat and location.
From the Shop: Step 4, Drop Off the Boat
Once you have completed the service request, drop off the boat whenever it suits you, including after hours. An after-hours drop-off does not require an in-person sign-in.
When HBW reviews the boat and service request, the team will:
- Identify the boat, motor, and keys
- Review the complaint or approved work
- Note visible condition
- Confirm contact and approval instructions
- Confirm whether the trailer remains with the boat
The final scope comes from the work order. Do not leave expecting unapproved repairs, delivery, launch work, or storage to be added automatically.
After dropping off the boat, you can return home. HBW contacts you if the diagnosis changes the scope or approval is required.
Step 5: HBW Performs the Approved Work
The schedule depends on the job:
- Maintenance follows the exact engine and serial-number scope
- Diagnostics depend on reproducing the complaint and following the service procedure
- Repairs depend on findings, approval, and parts
- Repowers depend on the complete motor and rigging package being available
- Water testing depends on the work and safe operating conditions
Repower timing depends on the approved scope, complete parts package, findings, current shop capacity, and safe test conditions. Service and diagnostic jobs do not have one universal turnaround.
HBW will provide the update for the specific work order.
Step 6: Collect the Boat
HBW does not deliver finished boats. If you brought the boat to Gores Landing, collection is a separate trip from drop-off. If HBW arranged inbound boat pickup, you are still responsible for collecting the boat after service.
Wait until HBW confirms:
- The approved work is complete
- Required testing is complete
- The final invoice or remaining authorization is ready
- The pickup date and time
- The trailer arrangement
At handoff, review the work performed, parts or findings, operating instructions, maintenance notes, and any follow-up.
For a repower, HBW's standard handoff includes an on-water test on Rice Lake before pickup when safe seasonal conditions allow. Any alternate acceptance plan is documented with the customer.
Boat Pickup and Transport Rules
HBW can generally arrange inbound boat pickup. Ask about availability for your boat and location, and wait for confirmation before relying on that option.
HBW does not:
- Deliver boats after service
- Ship motors
- Offer mobile, dockside, or on-site service
- Recommend transport providers
- Quote third-party transport
Customers can also bring the boat to Gores Landing. After service, customers are responsible for collecting the boat because HBW does not deliver it.
Winter Storage Does Not Create Winter Access
HBW offers outdoor storage with professional shrink wrap, outdoor uncovered storage, and shrink-wrap-only service. We do not offer indoor or heated boat storage.
The marina is closed December 1 through April 1. During that period there is no service, repower, installation, inspection, or customer access on site. Planning and approvals may continue remotely.
Do not plan on HBW performing maintenance while the shop is closed. Physical work and spring commissioning begin after reopening.
Spring commissioning is included for HBW winter-storage customers. Non-storage customers should request the current spring-commissioning quote.
If the Boat Breaks Down Away From HBW
Put safety first. Stop operating if the alarm, overheating, steering, fuel, electrical, or mechanical condition makes continued use unsafe.
HBW can discuss whether a future shop booking and planned inbound boat pickup are available, but we do not provide house calls, on-water rescue, roadside towing, boat delivery, transport-provider recommendations, or third-party transport quotes. Use the appropriate local emergency or on-water assistance available where the boat is located.
Do not attempt a "limp home" procedure based on generic advice when the cause is unknown.
Send the Service Request Before Drop-Off
Send the boat, motor, serial number, photos, and requested work through the service request, then drop off anytime, including after hours. HBW contacts you about the work scope, approvals, and scheduling.
Service request: hbwservice.ca
Phone: 905-342-2153
Drop-off and pickup: 5369 Harris Boat Works Rd, Gores Landing, ON K0K 2E0
